BRAND RECOGNITION
‘A COMPANY IS NOT DEFINED BY NAME, STATUTE OR PRODUCT THAT IT DOES, IT IS DEFINED BY ITS MISSION’ – Peter Drucker ‘A COMPANY IS NOT DEFINED BY NAME, STATUTE OR PRODUCT THAT IT DOES, IT IS DEFINED BY ITS MISSION’ – Peter Drucker
Read MoreCustomer service week Quote…….see below
As part of the leadership team, it is essential to adopt a culture of incessantly reviewing the match between the company culture and the operating environment. Customer satisfaction and employee satisfaction survey when done within the same year is a quick barometer of whether the present organizational culture supports customer expectations….By Jotham Gichuhi A&J Global […]
Read MoreCONFIGURING A LEARNING ORGANIZATION ….see below
Argyris (1992) suggested that organizational learning occurs under two conditions: first, when an organization achieves what is intended and, second, when a mismatch between intentions and outcomes is identified and corrected. He distinguished between single-loop and double-loop learning. These two types of learning have been described as adaptive or generative learning. Argyris (1992) suggested that […]
Read MoreWhy voters are also to blame for runaway graft
Authentic leadership is altruistic in nature, selfless, and servant-based. A leader worth his or her salt should be one that works with the followers to set realistic goals aligned to the challenges of the time.No leader can brag about being effective if their actions and aspirations are not aligned to the needs of the followers. […]
Read MoreARE YOU A FOLLOWER FIT FOR TRANSFORMATION ?
ARE YOU A FOLLOWER FIT FOR TRANSFORMATION It requires boldness to go against old solutions that are not relevant to solve our today and future problems. When we encourage leaders to join in a transformation process, we are probably going to generate some misperception and anxiety. For transformation to occur, relationship rules need to be […]
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